Mary Anne Hokanson

Review of Opelika Ford Chrysler Dodge Je...

I scheduled an appointment for my vehicle over the...

I scheduled an appointment for my vehicle over the phone. Upon arrival I learned that they knew nothing about it! Learned that the call went through an office in another state and they did not transfer in information to this location. The person whose name I was given was not sympathetic or very cordial. I waited for 20 minutes before deciding to take my vehicle somewhere else. I could have come in 2 days earlier and probably been done had this system not been in place. I called another service center while I waited and they could not have been more helpful. Already had an idea of how to address my problem. They did not know I was sitting in the Jeep waiting room and yet they were cordial and ready to help me.

I won t be back to this Jeep Service Center.