Eric Valles Review of The Manhattan at Times Square ...
The pictures online are deceiving. I booked a room...
The pictures online are deceiving. I booked a room with 2 double beds. The room was filthy, bathtub had hairs in it, 3 towels had black stains on it and a purple stain. I went to the front desk and complained to the desk clerk and than the manager. Both didnt care about it. The manager offered me another room that was worse than mine when she showed it to me. The front desk clerk told me that she couldn't do nothing about it since a lot of people complain because the hotel is old but they are renovating it. The manager wouldn't let me check out and leave unless I wanted to forfeit my money. I decided to stay and the morning manager was much friendlier and helpful. I was able to check out that morning without loosing the next day rate and she also took 50% off my previous night stay. She didnt agree how I was treated the night before and wanted to make it right. I would never stay here and don't recommend it. The morning staff was much friendlier.
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