Ariel Ortiz

Review of Boch Toyota

The parts department here is very deceitful. I cal...

The parts department here is very deceitful. I called and ask if they had the running boards for a 4runner limited nightshade edition. The guy said yes and they could price match the ebay price, so essentially what he did was discounted it on his computer, I ask him if he would be in in saturday and said he wouldnt be that someone would be there to do it. So I drive from boston to norwood in traffic with the expectations of picking up my runningboards at the agreed price, guess what happened when I arrived. They had no idea what I was talking about and the counter guy says he cant do that price, quotes me 40 dollars more plus taxes. The kicker, I have to order them,, what? So the counter guys says maybe it was another dealer and after saying it 15 times I started to doubt myself,, maybe it was,,, until I look at the call log and its their parts department,, yeaaa nope same place. Im not there to argue or give someone a hard time so I repectfully excuse myself and leave. That is not how business should be conducted, I expected more from one of if not the largest toyota dealer in new england, instead what I got was kind of service youd expect at stop and shop deli with a kid that can careless behind the counter.