If I could give 0 stars I would. I purchased a new...

If I could give 0 stars I would. I purchased a new civic in 2015. I paid for the after market remote start and for Honda to install it. When it s cold and I try to use my remote starter, my car completely shuts down - even if it is already warmed up (eg. turned it off to grab the mail on my way home). I can only get it started by a jump from another car. I work remotely- this isn t always available. Making what was supposed to be a reliable car, completely unreliable.

I ve been in half a dozen times to address the issue. The offered solution has been remove the remote starter - but I paid for that and Honda installed it! That cannot be the solution!!! Last year, they had my car for TWO WEEKS and no solution was provided except to remove the starter (which I am still paying for as part of my monthly finance).

They recently suggested that I need to drive it more and that this is a battery issue - drive to and from work (~40km total) a day (not including warm up if required) and errands on weekends. It never sits for more than one day. I always warm it up when it is cold. How is that not enough driving? Does that mean the Honda Civic is a poor commuter choice?!

I am currently waiting in the lobby for them to finish putting in a new battery- apparently the remote starter requires a high performance battery.

I was contacted two months ago by them saying they wanted to buy my car, and they d pay me top dollar for it. I came in, and they wasted 1.5 hours of my time to tell me that they would be paying the lowest black book price- despite having no body damage, previous accidents, and a only 49000 km on it.

This is my third civic. My family all drove Honda as we are long time family friends with my hometown dealership owner. I will never, and neither will they, drive another Honda after this. Honda doesn t stand by their product anymore and don t care about customer satisfaction. They re riding entirely on their reputation and as a result, their product is going to fall behind. I can t wait to sell it and get a Toyota.

The service staff though have always been friendly and sympathetic but ultimately they have no pull to really help me.