Ruby Lin

Review of Air Canada rouge

1 star as of my current posting because I can't ev...

1 star as of my current posting because I can't even get access to the lounge yet. Everyone be prepared, they open at 9am on a Sunday (and most days) - note the Plaza Premium Lounge is already opened.

Mom and I were thinking we could get to the airport early to enjoy the lounge as our flight departs at 11am. Needless to say that dream has been throughly quashed for the next 20minutes until the pinched-faced-hates-the world-attendant opens the door!

I don't even care that it's opened at 9am!!! What really pissed me off was the fact we got YELLED at by this (censored) attandent. She basically ignored us for the 5mins we were standing out there, throroughly not giving a damn, then tried to shoo us away then followed up with an incredibly crass "9'o clock!!!! It's ON THE DOOR!!!!!" Like we were some idiots. Definitely not the treatment you'd expect from flying business, or flying any class. Couldn't she have nicely said "the lounge doesn't open until 9"? Instead of screaming at us?

I don't care how nice the supposed "revamped" lounge is, if the people you hire to man your front desk is anything like this lady...well, good riddence.