Great food and coffee place, however they are real...

Great food and coffee place, however they are really inefficient. They are clearly understaffed. Ordered two coffee drinks on the phone and 10 minutes later they weren't done. Not only where they not done they didn't even have a record of my order. So we ordered them again through the drive thru and they didn't start the drink after another 10 min. We asked for a refund and the worker said my drink was up next to be made. I requested my refund and moved onto Starbucks.