Patrick Haffey

Review of Downtown Honda of Spokane

Terrible service department. Do not bring your car...

Terrible service department. Do not bring your car here. Took my 2008 civic hybrid in because it failed an emissions test. They kept my car for over 24 hours but all they could tell me was that the IMA battery was dead. They diagnosed a dead IMA battery at a previous visit over a year ago, so that was not new information. During the 30 or so hours they had my car I called probably a dozen times only to be put on hold for several minutes each time, then asked to leave a message. Each time they took a message but no one ever called me back. After their "service" they washed my car with hot water and turned a 3 inch windshield crack to one that runs across the entire windshield. So, I was without my car for most of 2 days, I now have a huge crack in the windshield, they didn't give me any new information about the car, and they charged me $185. This was shared with the service manager and they told me there was nothing they could do to make the situation right.