UPDATE: shortly after I posted this review we rece...

UPDATE: shortly after I posted this review we received a call to our room saying they will be giving us a $75 credit at the restaurant onsite.

Annoyed that our key stopped working not once, not twice, but 3 times. Manager on duty, Rosie, was rude and rolled her eyes when we complained about the inconvenience. Told us to use the phone by the elevator to call downstairs, which we tried but the phone doesn't work. No apologies from her just a snarky attitude.

The security guard Miguel came up too check the lock on our room. He was nice and apologized for the troubles, which is something the manager should be doing. Rosie should be taking a pointer or two from her staff.