LISA LISA

Review of Executive Kia

July 7,2012 I walked into the dealership after a n...

July 7,2012 I walked into the dealership after a number of emails back and fourth with Jackie Smith. What a wonderful person she understood when I put my buying on hold for a few days and cancelled my appointment due to budget issues. But was readily available when I was ready. I told her I wanted to deal with just her once I got there, but we all have our specialties and her's was the online portion. She told me with confidence that she will match me with someone whom she feels I would get along with just as well and she did. Mike P. what a nice guy. I walked in with print out's of vehicles I wanted to look at but told him my concerns. We eliminated all but one. And although it wasn't a Kia I was still treated perfectly. Mike and I took a test drive and I told him of my concerns. When we got back and discussed the vehicle further he said he would get it right in the shop if I was interested. I was and he did. Nothing major just a small concern. It was a Saturday so after all the paper work with him it had to go to Todd and Gavin both very nice people as well. Todd worked hard at trying to get me an interest rate and payment I could work with, and although it was $19 more then I wanted a payment for it WAS just $19. I couldn't refuse the vehicle. it was everything I needed and it was pretty too. She was all ready to go for me by the time I got out of work on Monday, minus one headrest that IS STILL ON ORDER UGH!!. But it's minor no worries.So my friend decided to name my vehicle the new "Betty White" lol. Everyone from Cindy at the reception desk to Mike all had great attitudes it was a real pleasure doing business with Executive Kia of Wallingford I've already passed that on to many of my friends too. Keep up the good work folks...AND WHERE'S MY HEADREST....LOL

August 2, 2012 got my headrest after the supply chain sent the wrong one the first time. Not the dealerships fault. Still very pleased with my vehicle and service....