We had booked in the structure "Castelsardo Resort...

We had booked in the structure "Castelsardo Resort ****" but the day before they contact us to tell us that they had diverted us to the "beautiful" Hotel Pedraladda **** and to apologize for the inconvenience they gave us the ALL INCLUSIVE instead of the half board requested by us ... a disappointment though ... also because upon our arrival they did not know that we were guests of the other structure, nor that they had confirmed the ALL INCLUSIVE by telephone.
Hotel not up to its 4 STARS!
Dated building, with rough and poorly maintained maintenance. The staff were polite but not always prepared for requests. In the buffet there is no dish WITHOUT LACTOSE ... at our request to have a simple cappuccino with highly digestible milk for breakfast we were told to wait for the opening of the hotel bar at 9 am and therefore we will not could have nothing. Let's say that satisfying the customer is not their forte.
At check out we explain that we were disappointed not to have been satisfied with the lactose-free dishes, the girl at the reception countered by saying that it was enough to simply communicate it, we pointed out that even in the hotel pizzeria we requested the pizza with highly digestible mozzarella and that in any case we were told that lactose-free mozzarella does not have any ... so she replies with "eh but that's not a real pizzeria" ... ah oh well!
In the room there was an EMPTY minibar without even a miserable bottle of water. The towels in 3 nights were not changed, not even having them placed on the floor as the practice requires: towel on the floor, please change them.
ALL INCLUSIVE? water, wine, juice, limoncello at will .... NO coffee! You pay for that! If in an ALL INCLUSIVE you have limoncello at will and not coffee .... what quality is the limoncello they serve? Boh!
Let's say that it is a hotel based on a strictly NON-ITALIAN type of clientele ... also given the vastness of signs written only in foreign languages ... Italian, this, unknown!
However, the goodness of the lunch and dinner dishes repaid us ... truly delicious and varied ... a round of applause to the chef who delighted our palates!
Also beautiful is the area of the large swimming pool with umbrellas and recliners .. shame we discovered ALONE that the hotel also has a small beach connected with a private underpass ... we discovered it by going away ... why not say it at check in?