Nicole Rusted

Review of V12 Retail Finance Limited

I took out a finance agreement with this company a...

I took out a finance agreement with this company around 2 years ago. The agreement was for 4 years.
However, recently I decided to try and pay this off.

I planned to ring up the next month and pay this off.
I rang the next month expecting to clear the balance to be told that the outstanding amount was actually over double what I was advised previously - Rather disappointing.
I made a payment towards this anyway, and again advised I would ring the next month to pay the remaining balance that was left.
I rang the next month to pay this, the customer advisor I spoke to said it was all clear and my account would be closed and a letter posted out to me to say I had paid it all. I was very happy as I d worked very hard to pay this off sooner. The same day I checked my online account only to see that it said I still had a remaining balance so I called back straight away and asked them if they were sure I had paid the full balance, they confirmed I had paid it all.