Michael de Groot

Review of Nefkens Gooi- en Eemland

A good example of an organization that has stuck t...

A good example of an organization that has stuck to the past. The dealership, read Peugeot ambassadors have really worked on never taking a Peugeot for me again.
This started with the delivery of the car, which still had a number of points not to be missed, such as a display that lit all kinds of alarm sensors and alignment of the car that was adjusted to a Nascar oval circuit.
Every year I come to this dealership about 4 times with my car, now three years old. For me, three times too much for a car of such age.
When calling for an appointment, you regularly end up automatically at the head office, while I actually call Amersfoort. You only notice this when you have told your story to the operator. After which it is told in a very friendly tone that they will put you through again, so that you can tell your story again. I have been calling this annoying for two years and have been told all along that they are working on it, or that it is a temporary employee who has no influence on it.

Recently my Urea had to be refilled. "You don't have to make an appointment for this, you can just drive by". Top! I stood there at 12:35 PM. "Sorry sir, we are having lunch break" if I just wanted to wait until 1 pm.
I very much wonder if the employees themselves want to be helped that way.