Dawn Rose Review of Ferris Chevrolet Cadillac
Only giving one star so I can write this review, t...
Only giving one star so I can write this review, they really deserve no stars at all. Very unprofessional they had my car way longer than it should have ever taken to fix it! And when picking my car up gave me nothing but attitude from the get go! They had my car twice and completely missed the issue the first time! Only to get my car back and it still have the same issue! Then wanted to tell us that they did what they were supposed to, well apparently not if you had my car twice for the same issue. I was nice right up to the end when they had my car almost a month and I finally had enough. I still did not have my car back, nor did they bother keeping in touch with me after being told a date my car would be ready and then wasn t! When calling to check on my car I was given a run around and told I had to speak with a particular person who was always supposedly with another customer. When I would be called back I was given information and told on more than one occasion my car would be ready and that they would call me for pick up, once completed on that day, only to have no call and no car! When we did go and pick up the car they argued with us and made a scene when no scene needed to be made! Because I had let them know prior to going in that it was ridiculous on my wait time and it should have never been as long as it was and if it was going to be extended passed what I was told, they should have kept in contact instead of no communication at all and myself having to call and ask! I would never recommend their service, no company should be as unprofessional as they are! A car should never take a month to be fixed! It was obvious my car was pushed aside and done at their own leaser because my car did not come from them. Regardless they were getting paid and it should have been just as much a priority as others! I will never use their service again or recommend them to anyone!
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