olly olly

Review of DoubleTree by Hilton LAX

I checked in August 7th and there was only one ele...

I checked in August 7th and there was only one elevator working and it was taking a long time to go up and down and it was always full with people . It was a strong smell of marijuana. The floor where I was supposed to stay at had a strong smell of marijuana as well. Next to the room was load music playing. I went down to the front desk and told Maria who is a supervisor. I asked will my money be refunded once I find a different place for that night and she said no worries. I found a different hotel for the night of August 7th. It s been a month and my money are not refunded and nobody was compassionate about my issues or trying to help me. The general manager, mr Tim is ignoring my words and saying that none of the front desk agents are recollecting about that night , about my issues and about that I was promised a refund. Nobody wants to help me.