Great communication before my sale and really quic...

Great communication before my sale and really quick dispatch time! Everything was looking good. However on opening my delivery I got sent a 2019 paddle despite ordering a 2020 paddle. Sent many emails requesting a refund of the price difference as I wasn't too bothered by receiving a slightly older paddle. But no reply to emails, still waiting on my refund and it's coming up to a month long wait.