I ve serviced my car at Hoffman Audi over the past...

I ve serviced my car at Hoffman Audi over the past 4 years and the service had been decent. My most recent encounter however has forced me to write this review. Audi a few years back issued a recall of their ignition coils for my model (common problem with Audi); upon bringing it to Audi s service department I was notified they would only replace them when they went bad. As they went bad, and they all did, I brought it in each time. The last coil went bad recently and when I brought it in the service department refused to honor the recall saying they had noted the recall closed. This was obviously closed in error since I only had 3 of the 4 replaced. After they reviewed my extensive list of prior services they noted only 3 had been replaced and still refused to fix this final coil. I brought the car to Firestone to have this replaced at significant cost to me. Following this review I will be writing a letter to Audi Corporate and the Attorney General about this company s refusal to replace recalled items. I will keep everyone posted.