My stay at this place was a real disappointment. T...

My stay at this place was a real disappointment. The only two positive things were the offerings in the executive lounge as well as the good internet connection.
Nonetheless, my stay was messed up by the lack of power outlets in the bed area as well as the non-functioning A/C unit. The latter war a real nightmare. The room was as cold as they get and my first phone call to the front desk lead to no action on their part. I called them a second time and then they decided to send their maintenance man over. That gentleman attempted to take me for a fool. I explained that the A/C does not produce any heat at all. I was turning up the temperature with the control button but it kept blowing cold air. All this dude did was hit the temperature control button once and place his hand in front of the register claiming that it was warming up. That was a great solution. Brushing off an issue in the hopes of it fading away. Just the attitude of that individual is enough for me not to come back. I will certainly not come back considering the conduct of this fella combined with the defective A/C and lack of power outlets in the bed area. That was my first and the last stay in this hotel. There is tons of hotels in London. Hence, there is no need to frequent that place any longer as far as I am concerned. I read plenty of reviews posted by fellow travelers mentioning the issue of defective A/C units, I would say the attitude of the hotel management is embarrassing. I guess this is their service standards as they either do not seem to get it together or plainly do not give a hoot.