A nail was discovered in the sidewall of my tire d...

A nail was discovered in the sidewall of my tire during a routine oil change/tire rotation. Alex brought me back to show me what happened and explained to me all my options and possible consequences for each option as well as associated costs. There was no pressure, but his thorough assessment made making a decision to get a new tire easy. He added my tire replacement immediately into their busy schedule and got me taken care of quickly.