Lukas Kucinski

Review of Esri

Outdated, restrictive and out of touch. Their cust...

Outdated, restrictive and out of touch. Their customer service is good and they have developed some really incredible products, but much of their software is falling behind the times. Their business model (credit based system for software use) is horribly limiting, making much of their software attainable and user friendly only at the organizational level. The installation and licensing procedures for their software is very difficult to maneuver, plus their website is confusing and poorly designed. Even though ESRI is still the gold standard for GIS software, given their invasive DRM I'm inclined to steer away from their products in favor of more open source mapping.