Talia Glass

Review of Continental Credit

I can not recommend Continental Credit, specifical...

I can not recommend Continental Credit, specifically, Franklin Burke, highly enough. My husband and I first contacted Continental looking to improve our credit scores so as to be able to buy a house. With lots of student debt and the usual things "little things" weighing our credit down, we were a bit skeptical at first to start paying an outside agency to help us out. It took a little bit of juggling as the first agent we were assigned to got a promotion and removed himself from our account, and I have to say, this juggling of staff members only worked towards us getting more and more nervous. However- the moment we were handed to Franklin all of those nerves disappeared. He is kind, professional, and extremely knowledgeable. It seems like these things should be a given- but sadly they so often are not. Franklin took the time to break down our files in layman terms so that we would really understand all the steps that were being taken. He has always been available when we have questions, both via email and phone, and has that rare ability to make you feel like you are his only client when he is speaking with you! Aside from just being an incredibly patient, re-assuring, and informative person, he has also suggested several "outside the box" steps for my husband and I to take towards raising our scores. We have already seen significant improvement, and are happy to say that thanks to the help of Franklin we will be purchasing our first home this season!