I considered giving this property 2* as the locati...

I considered giving this property 2* as the location is really beautiful and a nice break from a busy city. But honestly, after the EXTREMELY poor service I just couldn t do it.

This is the worst 5* property I have ever stayed at.

The room is dated and was really dusty, I don t expect this at the best of times let alone when the property has enhanced cleaning protocols in place for Covid.

From arrival to check out the whole stay was terrible, 30-40 minute check in, waiting 30 mins plus every time you ask for a buggy, even when calling in advance to ensure you are not late.

Really disappointing & I am surprised Marriott / Ritz as a brand are not doing due diligence & keeping this property up to standard.

The service is very process driven & computer says no attitude, with no thought for the customer experience.

The tables were all dirty at lunch time and nobody was clearing them / wiping them down, they were just seating guests inside instead.

Please think twice before choosing this property as if you have stayed at other Ritz properties you will be VERY disappointed.