This is the worst hotel ever! Customer service is ...

This is the worst hotel ever! Customer service is terrible. Nobody seems to know anything. Staff are not helpful at all. They don t have concierge service to assist with sightseeing bookings. In fact, they reserved a wrong restaurant for me on my birthday. I came all the way here to celebrate my birthday and they did a very good job ruining it. That was the only good thing they did so far