Sometimes good, sometimes bad.

Sometimes good, sometimes bad.
Last fall we had a wonderful experience. Tonight service was slow. Every vegetable was undercooked. My wife's plate was burning hot, mine was cold, obviously hers was under a heat lamp too long. They comped us a dessert, but my wife's came out without the whipped cream.
Our server's response was "this never happens". Check the reviews - it does.
The food, when done right, is still good.