I've been complaining about no hot water or sparac...

I've been complaining about no hot water or sparactic hot water for 8 months now at Residence at White Rock. Only answer I get it s "were working in it". I literally have to run my hot water upwards of a hour to 2 to get even lukewarm enough to bathe or clean my apartment. I've contacted 311 TWICE, which responded along with management staff but still no action. BUT they will tack a policy or fee notice on my door for EVERY LITTLE THING!