I m not one to write reviews, but my experience wi...

I m not one to write reviews, but my experience with ALE was so awful I felt compelled to share my story in hopes that others won t have to go through what I did. They are slow to respond, have a can t do spirit and operate from a place of fear that someone is trying to take advantage or abuse the terms of their insurance policy.
We blindly accepted the hotel they suggested at first because it was close to our house and they told us it was a hotel they frequently placed clients and that they had never received complaints. When we arrived it was old and dingy and their were moth holes in the blankets. Additionally, the service was lousy. We complained immediately, but it took them 2 days to get us out of there. The reason given was they prepaid for the days and they didn t want to lose the money...when I asked if the hotel would credit them since they worked together often they said no and unless we wanted to pay out of pocket we would have to stay. I felt we were punished from then on for moving hotels.

Originally it was estimated that we would be out of our home for at least a month, but after we complained about the first hotel and insisted on staying a reputable hotel chain in our area, they started booking us in 3-5 day increments instead of booking an extended reservation with the hotel. Every few days we would be checked out of the hotel and I would have to make several calls to the insurance company, ALE and the hotel to sort it out. It took hours out of my day each week, despite my urging and the approval of my insurance company to book us for several weeks. One weekend we were kicked out of the room until I could reach my insurance adjuster. I ended up paying for the night myself and getting reimbursed later...the last straw was when ALE authorized the hotel to use MY personal credit card to pay for several nights of our stay. When I called to get it cleared up they made me submit documentation they sent me originally confirming ALE had made the reservation and that we were still within our approved time period from the insurance company.

I should also mention they are based in Chicago and the lead on the team works from 9-5 M-F as you can imagine. We work, so each time we ran into an issue it was after hours and we had to speak to an associate on the team and RE-explain our whole situation. I mention this because when we first started working with them we got an email from the team lead promising consistency and personal attention. I guess that only applies to issues that arise during normal business hours?

I can t stress enough how much I would recommend avoiding ALE at all cost unless you have endless time to check behind them. Being displaced from your home is hard enough, you don t need the added stress of working with ALE.