The hotel as a building is first class, however un...

The hotel as a building is first class, however unfortunately the first room we were given was unacceptable - on a low floor, the only view was overlooking the coach "pull in" and a public waiting area for the bus services,
We asked for another room, the check in person said it was a standard room we had booked and that we shoukd take it up any problem with our travel agent, I pointed out that I had looked at reviews of the hotel pictures on the hotel website and none of the standard rooms advertised had that type of view so I had thought it unnecessary to enquire about upgrades, they then changed or room.

The first night of the stay we "ate in" at the Larkspur Restaurant, NOT HAPPY, its the only restaurant I have ever been in that brought my main dish before I had finished my appetizer! When I pointed out that I had not finished (still eating) the server said the kitchen was quiet and so "had got a little ahead of its self" !!!! The main was still brought and I surrendered my unfinished appetizer. The server then (knowing I was not happy) avoided our table, no water refills etc.
The car park is over priced, $18 a day or $32 a day valet parking (Its only 50 meters away! The swimming pool is too cold.
On our second day, not toiletries replenished and no replacement milk for coffee/tea making, had to ask for more.
All in all, as us Brits say the hotel is:
"Fur coat and no Knickers"