My insurance group Prime care stopped using Arrowh...

My insurance group Prime care stopped using Arrowhead Orthopedics because if the extensive complaints. Upon arrival at AO I was told this after I took a day off of work they informed me that my new orthopedics would be Corona Orthopedics Temecula. And I thought Arrowhead was bad!!! I called to make an appointment they said I needed an updated x-ray since I had my ACL replaced a few months prior. I asked for an x Ray's slip and they said I had to go to Arrowhead Ortho FOR the x ray request. Uhhhh what!? I called prime care they said no that Corona Ortho should request the X-ray. I of course called them back and this time they told me to see my primary care Dr for the X-ray request hahahaa ummmm what! I call prime care again they suggest seeing my primary and coincidentally my prime care had. Openings before my orthopedic appointment which I'm having issues with the surgery. Needless to say I still have not seen an orthopedic, my leg hurts constantly and clicks and I can't see them.but can't get the x ray to see them. It's great! They also told .E to go to Arrowhead to get my records. Ummmm is this real life. They can request my records with one signature from me!!!!! Absolutely horrible staff. Unfriendly and coincidentally she kept "accidentally " hanging up on me. Run!!!!!