johan van der walt

Review of Faircape Group of Companies

Received a final demand letter of outstanding levi...

Received a final demand letter of outstanding levies of a appartment that we sold 2 years ago. First communication we received of outstanding amounts. Threatened with legal action if amount is not paid. Interest charged. Amount overdue for 90 days, which means the levy was charged in 2020. Very poor service. Phoned a total of 20 times in a week. Issue not resolved. Phoned today more then 10 times. All personnel on lunch and no one able to assist. Was told that someone will call me back in 5 min, as their lunch finishes in 5 min. Still no response. No one in the office to assist as all personnel on lunch at the same time. Was promised feedback by last week. Have logged a online enquiry. No feedback. Spoke to different people. Promised to be called back. No response or resolution. After the 9th call today, it was said that the agent dealing with the matter is off sick. No contingency made to provide continuity. Worst client service.