Avoid BerkleyNet. Terrible experience for us. We...

Avoid BerkleyNet. Terrible experience for us. We are paying Berkley monthly for a 2018 WC audit amount. For some unknown reason a monthly payment did not process in May, even though I entered as before and received an email confirmation. Did they reach out by email ? Nope. Did they call? Nope. Too much to ask when you can do the easier thing...

Instead they sent it to a collections agency [see below], apparently before it even got to the next month's bill! Then, after I received the next invoice and paid for BOTH months after I (not Berkley) figured out what happened, and inquired with Stephanie, Underwriting Specialist, about why someone was calling me, she / no one else bothered to close the loop with the collections agency even though I am current.

Berkley just doesn't have their act together.

UPDATE: as it turns out, Berkley's "outside collection agency" (as they call it) is apparently owned by... Berkley. Talk about a conflict of interest, where once they refer it out, they also get the fees! No wonder.