Thomas Smith

Review of Minerals Resort & Spa

I have visited this place on multiple occasions an...

I have visited this place on multiple occasions and my family have been members for years. We enjoyed it so much that I was given a gift certificate to get my own membership. This is where customer service shows a lack of understanding and wanting to do business. I talked with one of the sales reps and understood the price and was more than willing to pay it but I am moving across the country in a few months and they dont offer monthly memberships. Beyond that they said that they would charge me an additional $100 when I did terminate my membership. I always like visiting and am more than understanding of their construction that has shut down most of the spa section for weeks. Please fix your customer service so that you understand people aren't stuck in locations indefinitely and accept them while they are there.