The hotel was very nice and the beds were very com...

The hotel was very nice and the beds were very comfortable. We had lunch at the tiki restaurant and it was little pricey and not good. We checked out pool towels with our room number and set them on 2 empty chairs and went to the tiki bar to grab a bite to eat which is directly behind the pool. Within 30 mins we see a family sitting at the chairs we had our towels on and was told there were no towels on the chairs and to take it up with the guy checking out the towels. I went and explained the situation and the employee said he walks around and collects the towels from chairs that seem vacant or he doesn't see any "Personal Items." He apologized and fixed the situation but it s the principle that bothered me. We as guests have to "check-out" towels if you want to use the hotels by filling out a card with amount of towels, room number, name etc. and return when done. If guests are responsible to return the towels then why does an employee walk around and collect them. The restaurant onsite called the Ocean Flame only had a breakfast buffet and a seafood buffet for dinner at a pricey cost per person so we had to leave the resort each day and night for food. We did eat the breakfast buffet the first morning and we had an interesting experience sitting on the patio with a wild bird that the staff call George. The bird walked across our table and took eggs right off our plate and constantly stocked us until we gave up and left the table. Friday night we went down to the pavilion area to watch the live entertainment and were approached by security and asked for ID and then we were told you have to be 21 and older to sit at the pavilion. I was infuriated because we were there to enjoy the entertainment and I asked before booking about the age restrictions since we were celebrating my sister 18th birthday. The noise from the night club that started from 9 pm-2:30 am every night Wed-Sun was awful, mind you we were on the 6th floor in the same building as the night club which was located on the 1st floor and we could hear the bass vibrating off the windows and walls for 6 hours straight so no matter how comfortable the beds were we did not get much sleep at all. I finally made a complaint to the front desk, spoke with Michael, about the noise the second night and was advised it s going to happen no matter what and the night club closes at 2:30 am and that the resort prides on being the "#1 entertainment resort with their state of the art surround sound. He told me to go to the front desk in the morning and try to get a different room. Saturday morning I went down to the front desk where I spoke with Jose who was very nice and apologetic, he tried to find us another room but they were completely booked so he stated he was going to refund the resort fee which was $20 per night. The night club charged $15 for under 21 which I thought was steep, especially for hotel guests. When I asked about the age restriction for the club, the front desk never mentioned the cost for guests. The rules were super strict for underage which made my sister feel so uncomfortable that she sat on a bench and did not move at all, she felt that she couldn't even ask for a water or soda. 2 days after check out, I checked my bank account and was only refunded 1 night of resort fees so I called the hotel explained the reason for my call and was put on hold for 10 minutes and then a woman gets on the phone named Valerie and she stated she was the front desk manager. She wanted to know why I was having the resort fee refunded because there were no notes in the system on my account. I briefly explained who I spoke with at the resort and the situation and she stated why would we refund you the resort fee, it is there for you to have to pay. I advised her a staff member brought up the gesture to refund me the resort fee due to an unpleasant experience and was unable to relocate me not because I was seeking money. I felt a mere $40 was nothing to show that they were actually sincere about my unpleasant stay.