Poor front desk help.You say protocol was followed...

Poor front desk help.You say protocol was followed but your front desk told me they couldn't even tell me if my wife was at the room for her safety. Even after I told them which floor we were on. The following day the front desk directed me straight to her room which was telling me she was at the hotel. So who was not doing there job. Me having to pay for an extra room and the inconvience is way beyong repairable by a free night stay.