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Marisa Angell

3 years ago

I cannot even begin to explain my frustration with...

I cannot even begin to explain my frustration with this company. I had numerous issues while living there but the biggest one is after we broke our lease early paid the termination fees, then paid the cleaning fee etc. I received a letter saying we never paid it (which I did). My husband did the walk thru with a representative we were told the amount and had a money order from Publix cut. I dropped it off on a Saturday being that the office was not opened in operating hours on the Friday night I went. I called after receiving the letter and was told they d look into it and asked time I came in to look at cameras. Never heard back so like a fool I assumed they handled it and located the money order... wrong years later I m receiving a call from collections. No one ever answers the phone there, so I left a review that got a response with contact info.
I call and talk to Elise to only be cut off after every word I say, then to be accused of not telling the truth about paying. I then tell her I am going to fight this because I know I paid it. She then hangs up on me saying I m threatening her. This company is ridiculous. Can I ask who would pay a bill they ve already paid once before? If I paid thousands to break the lease why wouldn t I have paid 191$

This occurred at a Advenir at Cocoplum in coconut creek Florida

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