Review of sheraton broadway plantation

3 years ago

UPDATE:

UPDATE:
We have pictures of the bug, but they wont let me post it. They keep rejecting pics of my husbands bite marks and the bug because they know they are wrong.

This was hubby and I 1st time coming to this resort. From the pictures it looks really clean and comfortable. Our room was nice and cozy, but around 4am on our 1st night there my husband got bit by a bed bug, he ended up killing it and taking it to the front desk. The manager put us in another room, and had a expert say "it wasnt a bedbug but he couldnt tell us what type of bug it was". So Im like we showed you the bite and the bug but you a bug expert but cant tell us what type of bug you are looking at. I just think the company didnt wont to be held responsible so they sent in a flake to give us a bogus explanation. Our experience there was absolutely horrible, because the other room they put us in had a dead roach in the kitchen. For it to be a Sheraton it wasnt great like we assumed. I will NEVER stay at this hotel again and the manager wasnt as accommodating as I felt she could of done more.