Ann 1

Review of Solage Calistoga

Grounds are really beautiful, service just okay. ...

Grounds are really beautiful, service just okay. Scheduled a package deal with mud wrap and follow on 60 min. massage. Mud wrap was just okay-so so standard service. Music headset was broken and i had to change chairs and rooms. I asked for/requested separate rooms when I made the reservation, but upon arrival, the staff asked again asked if I would share rooms. Really? Not very relaxing....a fine resort would not communicate in this fashion.

Massage by Elliott was 5-stars all the way. While I was told before the service began I could adjust the gratuity based on services rendered, that was not the case. In closing out my bill, I was forced to leave a 20% tip for the mud service when I thought 15% was more appropriate. I wanted to leave a bit more for the massage therapist (25%), but could not. So what they post online and what they tell their clients is actually misleading. Forced to tip at 20% even when the service is not up to that level of tip.

Also, I ate in their full service restaurant between treatments. But much to my surprise, I could not have my lunch added to my bill. I had to go back to the locker room to retrieve payment, and then go back to finish my lunch. I bit strange, but very inconvenient...so i lowered their overall rating.