My husband and I went as a local guests for a 1-ni...

My husband and I went as a local guests for a 1-night stay to celebrate the very-near arrival our 3rd baby and 8th wedding anniversary. We very much wanted to use the spa services, but was not informed until I called at to confirm at the very last minute that I would not be able to receive the massage I was originally scheduled for due to being pregnant - at that point, it was already too late to cancel my room. We decided to go ahead and hopefully enjoy the pool anyways. Well, our room wasn't cleaned well and there were long hairs all over the shower walls. Then we went to the pool the next morning after checking out, we were overwhelmed with the massive amounts of people that were occupying the pool and the surrounding areas - way overcrowded especially when the pool should be monitored even more closely due to COVID guidelines. There was no point where we could even get IN the pool with the overwhelming amount of people in it. We overheard several people at the pool saying that they did not even have a room there and were wondering what the color armband at the pool for the day. We decided to cut our time short and leave early because of the overcrowding. Before leaving, I told the receptionist about the issue and she said there's nothing she could do now that we've checked out, but she would send someone down to make sure it's being monitored at the pool. I called and spoke with the Melvin Harris (?), the director, and after telling him all of these issues, I was told by him that the only consolation he could offer was to allow us to come back and enjoy the pool on a different day... Very disappointed that no further action was taken to resolve our poor experience.