Melissa Bell

Review of Cavallo Point Lodge

The worst experience! Over $400 per night for a h...

The worst experience! Over $400 per night for a hot stuffy room with no AC. Skeleton staff despite high prices meaning I had to drag my suitcases up and down stairs as there was no staff available to help. The woman at reception was rude with attitude and told me someone would help me in a minute. 30mins passed and I collected my luggage myself, as I was at risk of missing my flight if I waited any longer. She was totally unhelpful and as I said with attitude. I realise we are in extraordinary circumstances with COVID but still charging high prices should come with appropriate service.