Called for some parts Friday, spoke to Rob, he sa...

Called for some parts Friday, spoke to Rob, he said No Problem they will be in by Monday. Called Monday, spoke to Aaron, No parts, was told to check back next day. Called next day (Tuesday) and the manager(Andrew) said there was no record of it being on its way and that GM did not have the parts to even order, he did apologize saying Aaron and Rob were new. SOOO, It seems that $220 that we paid is going to a nothing order in lala land and now we are out a car and had to get a rental. OH and refund will show on my next statement? Not sure how long that means it will take. They did not offer any other options. We are in the market for a full size SUV and wont be going to them. I will tell my friends and family about our experience so they will never have to worry about going through what we have had to go through.