My experience with these individuals was absolutel...

My experience with these individuals was absolutely miserable. The staff never answers their phones, and they don't return calls. I found the only way to get a hold of them for anything was to submit an emergency maintenance request.
I called their staff one month to request an extension on my rent one month. She told me she would clear it through the broker and not to worry about it. 3 months later they are charging me 300 dollars in late fees for it. I finally got a hold of their staff to discuss it with them and they told me because I don't have any record of conversation that it didn't happen. Shame on me for not getting it in writing. Shame on them for operating a business without any form of integrity.
I would never rent from them again and would advise anyone else who is thinking about doing so to reconsider.