This is my first experience with Genz-Ryan. A serv...

This is my first experience with Genz-Ryan. A service appointment was available 2 days out. The technician arrived on time and was professional about the job. Also, he had on a COVID-19 mask, gloves, etc.

My air conditioner was low on refrigerant. The tech found a leak in the evaporator coil, fixable by adding Easyseal Ultimate sealant and about 3.5 lbs of R22 refrigerant to the system. After finding the leak, he verbally quoted me ~$1000 for the above fix. I thought that was excessive, but I wanted it fixed without having to wait any more days.

I was asked to pay in advance (first red flag) and the tech went ahead and completed the job.

So after he left I did some research to satisfy my curiosity regarding the cost.

As of today (as I am writing this), a 10-pound cylinder of R22 is available for ~$160 online. The average cost of Easyseal Ultimate is ~$90.

So the total material cost of refrigerant and sealant is $250 (and still have 6.5 lbs of refrigerant leftover). I understand that the pricing of discontinued R22 can fluctuate, but if you are in the business of refrigeration, you should be getting better prices than what an end-user can easily get online.

But none of that seemed to apply. Genz-Ryan charged me ~$1000.

And then the invoice they sent me after-the-fact is not itemized. It merely says, "Discontinued Refrigeration System Calibration With Sealant & Leak Detection" and the single full amount (another red flag that shows a lack of transparency).

I won't be calling Genz-Ryan again or recommending them to anyone. You shouldn't either unless you want to be ripped off.

Also, don't just go by the reviews on Google. Check out their reviews on Yelp as well and you might get a clearer picture.