Came in for my complimentary oil change, was later...

Came in for my complimentary oil change, was later told I had a nail puncture in my tire which they would replace with a patch. I was told after 5 attempts to repair the tire with a patch they realized it was a run-flat tire (which you cant patch) and now my tire was deemed useless. I was also told the only way that I could receive a loaner car was if I agreed to have my tire replaced for $267. Then I'm sent the work order where they say I received a complimentary car wash, that didn't happen either. Also after reading my work order I was confused by one part of the work order saying the tire was patchable and the other work order saying it was non patchable. As Triple A was picking my car up the tow truck driver alerted me to two grease hand print stains on my leather.