I made a reservation for the Hotel Hospes Maricel ...

I made a reservation for the Hotel Hospes Maricel which, unfortunately, we were forced to cancel at the last minute, and I can only have good words for the treatment received by the Hotel. In particular, special mention to Alexandra Tola (the Revenue Manager), who in an absolutely diligent, kind, cordial and with extraordinary speed, attended to our cancellation request and everything was easy for the cancellation and refund of the money without putting any fault. In the middle of 2020, with the current times of receiving widespread poor service from large companies and establishments, the good things of those companies, and especially people, who do things well must be highlighted. Without a doubt, when we can make a reservation again, it will be at this Hotel.