Nicole Glaros

Review of St Julien Hotel & Spa

The lodging is fantastic. The hotel is clean and m...

The lodging is fantastic. The hotel is clean and modern and relaxing. The food is good, occasionally great, if not slightly overpriced. My only real complaint is the service at the restaurant. If you want to lounge around and have no schedule or nowhere to be - it wouldn t bother you. But I have been to the St Julien probably two dozen times, and every time I m there, specifically the back patio, the service is SLOW AS COLD HONEY DRIPPING. They are pleasant, but you ll sit there for 20 min before anyone acknowledges your existence. You ll sit there another 20 min while someone tries to get you a menu. You ll wait another 20 for them to come back and take your order. You ll wait maybe an hour after they bring your food for someone to check on you. You ll wait another 20 for them to bring the check after you ve asked for it. I often see the servers walking around with a tray with only one item on it. And they visit one table, disappear forever, come back and visit another table, disappear forever, etc - rather than checking on all their tables before disappearing. I don t know if they re understaffed, if they just don t value efficiency of time, or just don t care. Hey St Julien - start tracking it - the time from when a person sits down and track the time in between server visits. You ll see. It s not an isolated incident - it s every time I m there. You could be fantastic but for just this one thing.