The hotel and rooms are nice. It's quiet and kind ...

The hotel and rooms are nice. It's quiet and kind of far away from everything, which can be nice.

However, I had a bad experience with my car rental with their "on-location partner", Avis. The representative rarely shows up at this location, they mismanage your reservations and will charge you the incorrect amount with no receipt or warning (make sure to check your bank transactions if you rent from here). The morning I was supposed to pickup my rental, the guy didn't show up and I needed to take a $20 uber to a different location... This inconvenience resulted in picking up the car about 3hrs later than expected. They don't communicate well with the Loew's hotel, which also results in being charged extra fees, etc. (without warning). I've spent over a week sending emails and making calls with the hotel and Avis, and Avis is still refusing to refund the correct amount. They've made no effort to make the situation better- even considering the fact that they charged me the wrong amount to begin with.