T

Tom Gray

4 years ago

A terrible experience. I ordered a laptop online t...

A terrible experience. I ordered a laptop online this morning and received an email to say that it was ready for collection. When I arrived in store I gave my details and the staff went to find the laptop. 15 minutes later they came back and said that they didn t have it. I then asked if they could find me something similar. 10 minutes passed and no one got back to me so I said not to bother I would buy it elsewhere. I decided to purchase some earphones instead, when I did I was asked for my personal details which I said I did not want to give. The team member politely told me that I couldn t purchase unless I gave my details. I explained that given the bad experience I had already had I was not willing to give my details, and asked to speak to the manager. I waited 10 minutes without a manager appearing and then left the store in exasperation. Simply awful, I will stick to Amazon in future.

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