1. 21.04.2017: We had to make an appointment in th...

1. 21.04.2017: We had to make an appointment in the showroom in St.-Martens-Latem. So we had no reference points there where the veranda wanted to be exactly in our garden. We were also overwhelmed by all kinds of discounts and it was suggested to us that it was easy to get permission for the veranda in the municipality of De Pinte. The seller assured us several times that the veranda would not be outside the construction zone. That was our great condition. The evasive answer was: We don't do small verandas.
2. 15.05.2017: Head of file management Willems Verandas asks the construction service of De Pinte whether a notification file is sufficient.
3. 16.05.2017: Mail from the head of file management, Willems Verandas, who again predicts that things will be all right: The person in charge of the De Pinte service estimates the feasibility favorably.
4. 14.06.2017:: when inquiring with the municipality, the procedure proves to be very difficult for us (allotment deviation: large allotment, + 200 homes).
That is why I will call Willems Verandas on 14 June to ask that the design be changed: a small change within the construction zone. This was refused, we have to submit the application as prepared by Willems Verandas.

6. 20.06.2017: I go to the municipality with the application, but ultimately the application is not accepted.
7. 26.06.2017: We have made an appointment with the person in charge of the construction department, who keeps a close eye on the matter, does not even want to view our application and urges us to leave.
8. 26.06.2017: the ships for spatial ordering come to visit but no solution is found. He proposes that the construction service send letters, which ultimately do not come into the house.
07.09.2017: Willens Verandas threatening telephone claiming that the application can simply be submitted online. I send an email to Willems Verandas with our agreement to submit the application online. If it is so easy!
10. 18.10.217: registered letter from Willems Veranda asking to pay 5,250 as compensation.

I still turn on Test Purchase, to no avail.