Absolutely horrendous customer service! For 2 mont...

Absolutely horrendous customer service! For 2 months before our renewal we tried to make adjustments to our policy and were ultimately unsuccessful. My wife sent numerous emails to several different brokers and customer service agents only to be consistently ignored. She spent several hours on her lunch breaks on hold to try to resolve the issues. It is pretty sad that we were able to log on to sonnet insurance and have everything dealt with in 15 mins compared to 2 months dealing with 4 or 5 individuals.. complete incompetence.. avoid at all costs!