Discovery Suites was able to highly maintain their...

Discovery Suites was able to highly maintain their facilities and building with excellent condition despite the fact that is has been over a decade. Furnitures, appliances and overall feel and design is still updated giving it a modern feel. The rooms are very spacious with big bathrooms.

This is a typical nice place but not so ok service.

Dissapointed in overall service. This is based on 4 incidents that happened.

1. We called in at 1pm to ask for an early check in since regular check in time is at 3pm and gave the information who will do needed paperwork. My colleague who came in first processed the requirements for us to check in. She filled out paper had her id photocopied then just to tell her that they need the one who reserved the place. All those effort that ended up with nothing.

2. Everyone arrived at 3pm only to find out they gave out our room. We requested two units of 3 br on the same floor or just beside together. They ended giving us the first room at 5pm. Which is 2 hours late having us to adjust our agenda for the day. They gave out 3 pizzas and juice to compensate for the trouble but still its wasted time. This is considering we did our part to call in advanced.

3. Second batch came asking for the key card. They were given a room that is under a different name. We corrected immediately but front desk was insistent. We told them 3x that we do not know the person and look for our second room and to our surprise they gave it our again ending up getting the rooms on different floors. Asking for a swap, since the guest has not checked in yet. They seem to lack understanding to the point we gave up.

4. Since the we were checked in late and our agenda also started late, we requested to check out late at 5pm to maximize our payment and of course our stay. They wanted to charge us halfday for an hour extention and to my anger, I rebutted with "you should have discounted us when you got us checked in late". They further got us into a dission by telling us "we gave you pizzas and juices for the wait time". To the point of endless madness is just said "then give me my room discount and I will pay the pizza". Could not rebutt further we got the extension for 1 hr only.

5. BONUS ROUND - We asked for 3 buckets of ice since the stay was for a meeting and strat planning. In came in after 2 hours with 3 followup call. Take note they only gave us 1 bucket since they don't allow more than that. Which they can tell us ahead of time so we could have simply purchased somewhere when stores were still open.

I really love the place but management has to change. If this is the service I get here, I would expect the same with their other branches like Discovery Shores Boracay. This is also the first time I'll be rating a 1-star