Took off a morning from work to have River City qu...

Took off a morning from work to have River City quote sanding and finishing a floor that had been water damaged. They told me since it was an engineered wood it could not be sanded and would need to be replaced. This jived with what another company had told me and had quoted replacement. Asked River City to go ahead and quote replacing the floor with a like for like replacement. Tom, the sales manager, took my email and stayed around and took measurements of the entire floor. After 5 days I never received a quote. When I called Tom back he said he was waiting on me to come into the showroom and pick out a floor. Told him I just wanted him to quote a like for like replacement because that is all insurance was going to pay. He said he didn t want to take the time to quote if the insurance company was going to send out their own adjuster and that I should call the insurance company first and let them know 2 companies are stating the floor will need to be replaced. I did this in order to appease him and so he didn t feel like I was wasting his time. My insurance company told me to just go ahead and send the two quotes in, one the other flooring company had returned in 2 day and of course the other one I was still wait on from River City Flooring. So I called Tom back after the weekend had passed and told him the insurance company wanted quotes. He didn t know this, but he had a fairly good shot of getting the business as the other company apparently had a reputation of being more expensive. Instead of quoting he insisted he couldn t as there are over 500 different varieties of floors and I would need to come to his showroom and select which one. Told him I just wanted a like for like replacement. Again he said he couldn t quote because he didn t know if he would be higher or lower than the other company because didn t know what kind of floor they were quoting. He even asked if I could send him the competitor s quote which I said no. I told him when I take my car to the body shop, I as a customer don t specify the paint brand or type, and that I expect to get the car back looking like it did before the incident and I was asking for the same here with the floor. He couldn t seem to understand this analogy and continued to argue with me. Told him I was done, I felt like I had wasted my time, and it was almost like he didn t even want the business. I asked to speak to the manager and he responded back that he was the manger and told me River City Flooring wasn t the right company for me; the only thing he said that even made sense, and then hung up on me. I called back, he answered, and I asked for his boss and he said the owner was out of town. Told him I would be contacting the owner, not because I would do business with this company now, but to let him know how difficult his sales manger was making getting a potential sale. If it was this difficult getting them to finish a quote, could only imagine how difficult it would have been if they had got the job. Huge waste of time... certainly do not recommend.