Stayed at the hotel back in September 2015. Front...

Stayed at the hotel back in September 2015. Front desk "accidentally" gave the room key to another guest. Other guest walked in on me while I was in the shower late in the evening. I called security - they never came. Called the Front Desk again - they figured out they made a mistake, but did not apologize until I called for the second time for security. Front desk was only willing to compensate valet at first($35), could not refund our night stay since I booked it through a third party. Finally, the Front desk manager could only compensate a free night stay(who would want to stay there again after that?) and not charge us the $35 valet fee(which took 2 phone calls and about over 2 months to return back to my credit card).